GET IN TOUCH
We are here to help. Whether you have a question about a product, need help with your order, or just want to know more about what we carry, the Aurum Hobby team is ready to assist you.
HOW TO REACH US
Email: support@aurumhobby.shop
Mailing Address: 524 W Battlefield Rd, Springfield, MO 65807
Website: aurumhobby.shop
RESPONSE TIME
We respond to all emails within 1 to 2 business days, Monday through Friday. Emails received on weekends or holidays will be answered on the next business day. For fastest service, please include your order number in your message if your inquiry is related to an existing order.
WHAT TO INCLUDE IN YOUR MESSAGE
To help us assist you as quickly as possible, please include your full name, order number if applicable, a clear description of your question or concern, and any relevant photos if you are reporting a damaged or incorrect item.
ORDER INQUIRIES
For questions about order status, tracking, or shipping, please email us at support@aurumhobby.shop with your order number in the subject line. Once your order has shipped, you will receive a tracking number via email that you can use to monitor your delivery in real time.
RETURNS AND REFUNDS
If you need to initiate a return, please review our Return and Refund Policy first, then contact us at support@aurumhobby.shop with your order number and reason for return. We will guide you through the process step by step.
PRODUCT QUESTIONS
Have a question about a specific product, upcoming release, or restocking timeline? We love talking hobby with our customers. Reach out to us at support@aurumhobby.shop and we will be happy to help.