Once your order ships you will receive a confirmation email with your tracking number and carrier information. Please allow up to 24 hours for tracking to update after dispatch. If you cannot find your tracking email, check your spam folder or contact us at support@aurumhobby.shop with your order number.

Orders can be cancelled or modified before they ship. Email us as soon as possible at support@aurumhobby.shop with your order number. Once an order has been dispatched it can no longer be changed — our standard Return and Refund Policy will apply at that point.

Full payment is collected when you place your pre-order. Once the item is received at our facility in Springfield, MO it enters our standard fulfillment process — 1–3 business days processing and 3–7 business days domestic shipping. If a supplier changes a release date we will notify you immediately. You may cancel a pre-order for a full refund at any time before it ships.

Check your spam or junk folder first. If you still cannot find it within an hour of placing your order, contact us at support@aurumhobby.shop with the name and email address used at checkout and we will look into it immediately.

Orders are processed within 1–3 business days after payment is confirmed. Once shipped, domestic US delivery takes 3–7 business days. International orders typically arrive within 7–21 business days. You will receive a tracking email as soon as your order ships from our Springfield, MO facility.

Yes — we ship to select international destinations. International shipping costs are calculated and displayed at checkout. Customs duties, import taxes, or fees imposed by your country are the sole responsibility of the customer and are not included in your order total. We are legally required to declare the full value of all international shipments.

We ship using USPS, UPS, and FedEx. The carrier selected for your order depends on your location, package dimensions, and weight to ensure the most reliable and safe delivery of your sealed product.

Contact us within 48 hours of the delivery confirmation at support@aurumhobby.shop with your order number and photos of any damage or the package exterior. We will work with the carrier to investigate and resolve your case as quickly as possible.

Yes. International orders may be subject to customs duties, import taxes, or handling fees charged by your country's customs authority. These charges are entirely the responsibility of the customer and are not included in your order total or shipping cost. We cannot mark orders as gifts to circumvent customs requirements.

We accept returns within 30 days of delivery on unopened, factory-sealed items in their original condition. Opened hobby boxes, booster packs, or any other opened sealed product cannot be returned under any circumstances. To start a return, email us at support@aurumhobby.shop with your order number and reason for the return.

Approved refunds are processed within 10 business days of us receiving your returned item at our Springfield, MO address. Refunds are issued to your original payment method. Allow an additional 3–5 business days for the credit to appear depending on your bank or card provider.

Contact us within 48 hours of delivery at support@aurumhobby.shop with your order number and clear photos of the item and packaging. We will prioritize your case and offer a full replacement or refund at no additional cost to you.

We do not offer direct exchanges. If you would like a different item, please return your original order (if eligible under our 30-day sealed return policy) and place a new order separately. Contact us and we will do our best to make the process as smooth as possible.

Always — without exception. Every product at Aurum Hobby is 100% genuine and sourced exclusively from authorized distributors. We have a strict zero-tolerance policy on resealed, tampered, or counterfeit products. For full details, visit our Authenticity Guarantee page.

We specialize in factory-sealed hobby boxes, sealed trading card cases, and premium collectibles from the most trusted publishers in the hobby. Our catalogue is always expanding — check aurumhobby.shop regularly for new arrivals, restocks, and upcoming pre-orders.

No — and no retailer anywhere can. The specific cards inside any sealed hobby box or booster pack are determined entirely by the manufacturer at production. This is standard across the entire trading card industry. What we guarantee is that every product leaves us 100% factory sealed and completely untouched.

Availability is shown in real time on each product page. If an item is sold out, email us at support@aurumhobby.shop and we will notify you as soon as we have a restock date or if a pre-order option becomes available.

We accept Credit Card (Visa, Mastercard, American Express, Discover), Debit Card, Apple Pay, Google Pay, and Link by Stripe — all processed securely through Stripe, a PCI-DSS Level 1 certified payment platform. All options are available at checkout with no additional fees.

Payment is collected in full at the time of purchase — for both in-stock and pre-order items. A confirmation email is sent to you immediately after your payment is successfully processed.

Absolutely. All transactions are SSL encrypted and processed exclusively through Stripe. We never store your full card number, CVV, or banking credentials on our servers. Your financial data is handled entirely by Stripe under the highest security standards in the industry. Visit our Secure Checkout page for full details.

No — you can check out as a guest without creating an account. However, a free Aurum Hobby account lets you view your full order history, track shipments, and check out faster on future purchases.

Click "Forgot Password" on the login page, enter your email address, and you will receive a reset link within a few minutes. Check your spam folder if it does not arrive. If you still need help, email us at support@aurumhobby.shop.

Yes — we have a wholesale programme for verified hobby shops, retailers, and bulk buyers. Email us at support@aurumhobby.shop with the subject "Wholesale Inquiry" including your business name, contact information, and resale certificate or business registration. We will respond within 3–5 business days.

Minimum order quantities and pricing tiers are communicated upon approval of your wholesale application and vary by product category. Contact us at support@aurumhobby.shop to get the conversation started.